Bmby Wear Return and Cancellation Policy

At Bmby Wear, we are committed to ensuring a satisfying shopping experience. Our policies for cancellations, returns, and refunds are designed to be transparent and customer-friendly.

1. Order Cancellations

  • Within 24 Hours: Customers may cancel their orders within 24 hours of placement for a full refund. To initiate a cancellation, please contact our customer service team promptly.

  • After 24 Hours: Cancellations requested after 24 hours will be reviewed on a case-by-case basis. If the order has not yet been processed or shipped, we will attempt to accommodate the cancellation. However, once an order is in the processing or shipping stage, it cannot be canceled.​

2. Returns and Exchanges

  • Since all of our products are customised fitting products, we don’t allow returns or exchanges for any other reasons besides damaged or defective item received, and for the same please contact our customer service team within 48 hours of delivery. Provide a description and photographic evidence of the issue. We will arrange for a replacement or refund as appropriate.​ Customers can take their full time to verify all their product details before placing any order with us and also verify the product on live video call or with photos inclusing all details to check everything before the product is shipped to their address.

  • Refund Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10-15 business days and credited to your original method of payment.​

  • Shipping Costs: Original shipping charges are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.​

4. Contact Information

For any questions or to initiate a cancellation, return, or exchange, please reach out to our customer service team via:​

  • Email: care@bmbywear.com

  • Phone: +91 8433960640

    This policy is designed to provide clarity and ensure a smooth experience for our customers. We value your satisfaction and are here to assist with any concerns.